FAQ

  1. CAN I EXCHANGE THE PRODUCTS I RECEIVED? At Gadgetians BD we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options. For details please review our return policy. Note that we can't offer exchanges if the products are out of stock. All sale items are final sale, we do not offer refunds unless deemed faulty.

  2. HOW CAN I CHOOSE THE SUITABLE SIZE? Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department at info@gadgetiansbd.com.

  3. IS IT SAFE TO USE PERSONAL INFORMATION ON THE WEBSITE? Please don't worry, it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.

  4. WHAT SHOULD I DO IF THE SIZE ON THE TAG IS DIFFERENT FROM WHAT I ORDERED? The size shown on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don't panic and worry. That size we sent you is right. Try them on first and see how it turns out. If they don't fit you well, you could definitely return them. (Please check our return policy)

  5. IS THERE A PHYSICAL STORE? We currently only sell through our online store.

  6. I HAVE BEEN ISSUED A REFUND BUT THE FUNDS ARE NOT IN MY BANK ACCOUNT, WHAT NOW? All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)

  7. IF I APPLY A PROMOTIONAL CODE TO MY FULL PRICE ITEM CAN I STILL RETURN FOR A REFUND? If you have purchased a full price item with a promotional discount, it is still classified as a full price item on a temporary promotion and is eligible for a refund.

  8. DO I HAVE TO PAY FOR RETURN POSTAGE? The cost of return shipping is at the customer's expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Gadgetians BD will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

  9. I HAVE RECEIVED A FAULTY ITEM, WHAT NOW? You have received your order and excitedly open the package only to discover… Your product has arrived broken or is deemed to be faulty or has a manufacturer fault. If you believe that your purchase has a fault, please email our friendly Customer Service team at info@gadgetiansbd.com with your invoice number and the details of the fault. Our team will happily assist you further. Please be aware it is at the discretion of the company to deem an item faulty.

  10. HOW LONG DOES SHIPPING TAKE? We typically process orders within 1-2 business days. Delivery times depend on your location: 2-5 business days for major cities in Bangladesh and 5-7 business days for other areas. International shipping may take 7-14 business days depending on the destination. You'll receive a tracking number via email once your order ships.

  11. WHAT PAYMENT METHODS DO YOU ACCEPT? We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), bKash, Nagad, and bank transfers. All payments are processed securely through our encrypted payment gateway.

  12. CAN I MODIFY OR CANCEL MY ORDER AFTER IT'S PLACED? If you need to modify or cancel your order, please contact us at info@gadgetiansbd.com as soon as possible. We can usually accommodate changes if the order hasn't been processed yet. Once an order has been shipped, it cannot be modified or cancelled.

  13. WHAT IS YOUR WARRANTY POLICY? Most products come with a manufacturer's warranty. The warranty period varies by product and is mentioned in the product description. For warranty claims, please email us at info@gadgetiansbd.com with your order number and details of the issue.

  14. HOW CAN I TRACK MY ORDER? Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the courier's tracking portal.

  15. WHAT HAPPENS IF MY PACKAGE IS LOST OR DAMAGED DURING SHIPPING? If your package is lost or arrives damaged, please contact us at info@gadgetiansbd.com within 48 hours of the scheduled delivery date. We'll work with the shipping carrier to locate your package or process a replacement/refund.

  16. DO YOU OFFER BULK OR WHOLESALE DISCOUNTS? Yes, we offer special pricing for bulk orders and wholesale customers. Please email us at info@gadgetiansbd.com with your requirements for more information on our wholesale program.

  17. HOW DO I KNOW IF A PRODUCT IS IN STOCK? All products displayed on our website are currently in stock unless marked as "Pre-order" or "Out of Stock." Inventory is updated in real-time, so what you see is what's available.

  18. DO YOU OFFER GIFT WRAPPING OR GIFT CARDS? Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout. We also have digital gift cards available in various denominations that can be sent directly to the recipient's email.